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360 Feedback Competency: Emotional Intelligence



Perspectives of Others
  • Helps employees to resolve conflicts, communicate clearly, and work together to solve problems.
  • Able to understand others' points of view.
  • Accurately percieves the emotional reactions of others.
  • Recognizes the meanings of emotion and their relationships to various issues.
  • Accurately perceive the emotions in themself and others.


Impact on Others
  • Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
  • Understands emotional messages and their impact on the relevant issues.
  • Recognize how their feelings affect others.


Self Awareness
  • Is able to control their own emotions.
  • Is able to express themselves clearly.
  • Is able to manage their own emotions.
  • Realizes the links between their feelings and what they say and do.
  • Recognize how their feelings affect job performance.
  • Is aware of their strengths and weaknesses.


Introspective
  • Introspective and learns from experiences.
  • Does not view setbacks as personal failures.


Interactions with Others
  • Able to show a sense of humor and perspective.
  • Willing to take a controversial position for what is "right".
  • Is attentive to emotional cues and interprets others' feelings correctly.


Self-Control
  • Does not exhibit impulsive feelings and distressing emotions.
  • Stay calm, composed and positive even in difficult situations.
  • Stay calm, composed and positive during difficult events.
  • Thinks clearly and stays focused under pressure.
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